Shipping policy

1. OVERVIEW

At XO Jackets, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines our shipping procedures, timelines, and responsibilities.

By placing an order on our website, you agree to the terms outlined below.

2. SHIPPING LOCATIONS

We currently ship to:

  • United Arab Emirates (UAE)

  • GCC countries (if applicable)

  • International destinations (subject to availability)

If you are unsure whether we deliver to your location, please contact us before placing your order.

📧 info@xostudio.ae
📞 +971 55 804 4424

3. PROCESSING TIME

All orders are processed within:

1–3 business days (excluding weekends and public holidays).

Orders placed after business hours may be processed the next working day.

During peak seasons, sales periods, or promotional campaigns, processing times may be slightly extended.

4. SHIPPING DELIVERY TIMES

Estimated delivery times:

  • UAE: 2–5 business days

  • GCC: 4–8 business days

  • International: 7–14 business days

Please note that delivery times are estimates and may vary due to:

  • Customs clearance delays

  • Courier delays

  • Weather conditions

  • Public holidays

XO Jackets is not responsible for delays caused by third-party courier services.

5. SHIPPING FEES

Shipping charges are calculated at checkout based on your location.

We may offer:

  • Free shipping promotions

  • Discounted shipping during special campaigns

Any applicable shipping fees will be clearly displayed before payment confirmation.

6. ORDER TRACKING

Once your order has been shipped:

  • You will receive a confirmation email

  • A tracking number will be provided (if available)

It is the customer’s responsibility to monitor tracking updates and ensure availability at the delivery address.

7. CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)

For international shipments:

  • Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

  • XO Jackets has no control over these charges and cannot estimate them.

Failure to pay customs fees may result in the shipment being returned or abandoned. In such cases, shipping costs may not be refundable.

8. FAILED DELIVERY ATTEMPTS

If delivery fails due to:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept delivery

The package may be returned to us.

In such cases:

  • Re-shipping fees may apply

  • Original shipping fees are non-refundable

Please ensure your delivery details are accurate before completing your order.

9. ADDRESS CHANGES

Once an order is confirmed, we cannot guarantee address modifications.

If you need to update your address, contact us immediately:

📧 info@xostudio.ae
📞 +971 55 804 4424

We will try to assist before shipment, but changes are not guaranteed after dispatch.

10. LOST OR STOLEN PACKAGES

XO Jackets is not responsible for:

  • Packages marked as delivered by the courier

  • Lost or stolen packages after confirmed delivery

If you believe your package was lost in transit, contact us within 48 hours of the expected delivery date so we can assist in investigating with the courier.

11. CONTACT US

For any shipping-related inquiries:

XO Jackets
📞 +971 55 804 4424
📧 info@xostudio.ae